Hotel cleaning is no doubt one of the most integral hotel functions. Guests base their opinions of hotels as a whole upon factors like room cleanliness. We don’t want to feel dirty in the bed we sleep in, or that we can’t walk around the room barefoot. Some hotels employ cleaning services that make the grade while others fall short.
Quality of hotel cleaning is based on the thoroughness of the job done. A main part of a housekeeper’s role should be to make sure rooms are restocked with fresh soaps, linens and towels daily. If an item isn’t available for a guest, they may feel that they’re not receiving great services. Aside from obvious duties like making the bed, dusting, vacuuming and cleaning the bathroom, attending to details make a difference. If a guest can’t make a cup of morning coffee because the machine is broken, the incident could leave a lasting impression. The best way to avoid situations like these is to make sure housekeepers double-check every corner of the room before moving on. It only takes a few minutes, but could save customers in the end.
Hotel cleaning is one aspect that either keeps guests returning or turns them away forever. Recognizing and controlling problems like these can keep both guests and staff happy. Jani-King controls these issues by implementing quality standards, checklists, and open communication with staff.
